Appointments can be made online, by calling, or through text. We do not accept appointments by social media.
We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text. Please honor your appointment, if you must cancel or reschedule please do so at least 6 business hours* before your appointment time to avoid a cancellation fee. If cancelling/rescheduling for 2 or more people, please do so at least 24 hours before the scheduled appointment time to avoid a cancellation fee.
* ex)10:00AM appointments must be cancelled 6 business hours in advance by 2:00PM the previous day, not 4:00AM on the day of the appointment.
A $50 cancellation fee will be charged for appointment that is cancelled less than 6 business hours before the appointment time.
No-shows no-call will be billed for the full (100%) amount for the appointment. Clients who have no-showed for appointments will be asked to prepay/pay a deposit towards their visit when booking future appointments. All appointment cancellations must be made & confirmed via telephone.
We ask that our clients to arrive promptly for their appointments to ensure sufficient time for quality results.
Please arrive with 10 minutes to spare for your appointment. This allows for you to start to unwind, relax, and visit the restroom. Arriving late to appointments requires your lash artist to shorten your appointment time, so clients following you are not held up.
While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints.Guests arriving over 15 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the lash artists’ next appointments. While we will try our best to accommodate you, understand that your appointment may be rescheduled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.
If you have any questions , concerns or feedback we would love to hear from you. Please contact us by phone or email with your thoughts.